Part of the A.L.S. Group

FAQ's - Indulgence

  • How do I book?
  • To book you can call our office in Bardney on 01526 397995, our Lincoln office on 01522 821525, by e-mail at alsents@hotmail.com or by filling out our online request forms. We also offer a call back service.
  • What happens after I book?
  • Your details are recorded on 3 different systems so double will never occur.
  • Where are you located?
  • Our head office is located 20 minutes outside Lincoln in the small village of Bardney.
  • How do we go about meeting you?
  • We can organise a meeting to suit you at our premises or at yours.
  • How many members of staff do you employ?
  • We have 4 full-time members of staff and around 40 part-time staff members who are fully trained and specialise in the different services that we provide.
  • How long have you been going?
  • The 'A.L.S Group' was formed in 1994 after the need for professional quality entertainment and catering at affordable prices was recognised. The need to provide a varied selection of quality entertainment and catering has driven the organisation to where it is today, providing the latest technology in sound, lighting and visuals and the highest quality locally sourced cuisine backed by a professional, friendly team.
  • What are your business times?
  • Our head office is open from 9am until 5pm Monday to Friday, however we are contactable outside of these times and we strive to reply to all e-mail enquiries within 1 hour.
  • What is your refund policy?
  • All deposits are non-refundable; your deposit secures your booking so that we do not take another booking for the same activity/service. If you have paid for your booking in full and then you decide that you need to cancel your event, then as long as you cancel at least one month prior to your event then a full refund minus your deposit will be reimbursed. If cancellation is needed within one month prior to your event, then we can offer a change in date subject to availability.
  • Can I pay by card?
  • We accept all major credit/debit cards however we have a 3% charge on any credit card payments. We also accept cash, cheque and BACS transfers.
  • How much is the deposit?
  • We require a 25% deposit to book your event. The remaining balance is required no later than 3 weeks prior to your event.
  • Can I do a payment plan?
  • We have all types of payment plans to suit your needs which include: BACS payment and standing orders. However, no matter how the payment plan is structured you will still be required to have paid your deposit 5 days after your verbal booking and the final payment will be taken 1 month prior to your event.
  • Do you carry liability insurance?
  • We carry full public liability insurance of £5 million, all our equipment is PA tested and activity risk assessed. Many independent companies do not carry this type of insurance and will be holding you and your guests at risk. Please be sure to check with your venue and notify us in the event an insurance certificate is required.
  • Will you be on time?
  • We endeavour to be 15 minutes early when we drop our equipment to help us achieve our goal we have a fleet of 10 vans equipped with up to date sat-nav's and a side team on standby. Each driver is given a detailed schedule during the week which explains where to drop and how long it takes to travel between drops/collections.
  • Are all your staff CRB checked?
  • Yes, all our staff are CRB checked and we hold full background checks on employment.
  • Are all the services on your website yours?
  • Yes, we are not agents and all our services are owned and run/operated by our professionally trained staff. We can book acts on your behalf such as magicians and bands.
  • When do we need to confirm final numbers?
  • We require final numbers at least 2 weeks prior to your event.
  • What if I haven't got a power point close by?
  • If a power point is further than 30 metres away then we can provide a large generator (additional charge).
  • Whhat do you serve on the bar?
  • Depending on numbers we have the capability to serve 3 draught products, multiple real ale pumps. Then as standard we provide a selection of white, rose & red wines, full selection of soft drinks, full back bar of around 40 spirits and a large bottle fridge full of bottled lagers, ciders, bitters and alco-pops.
  • Where do you get your meat?
  • Odling's of Navenby supply us with all of our meat, we try to source as much locally sourced food products as possible.
  • What are your timings?
  • Our timings range on which item or service you require -
    • Discos - 5 hours - usual timing of 7pm until 12am.
    • Simulators - 4 hours manned.
    • Chocolate Fountain - 3 hours manned.
    • BBQ's & Hog Roasts - 1 hour service.
    • Mobile Bars - depending on function then it can be open from morning to night.
    • Hire Inflatables - A days hire from 8am until 7pm if required.
    • Manned Inflatables - 4 hour hire.
    • Wedding Services - Timings are to suit you and we can even set up the day before.
    • Extra time is available if needed at an extra charge.

 

 

 

We accept all types of major credit card

Please note : All prices stated are exclusive of VAT.

ALS Rodeo